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We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Google Workspace services may not load for impacted users. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption.

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Service disruption
Service outage

Incident affecting Google Drive

Incident began at 2025-09-04 07:08 and ended at 2025-09-04 08:12 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Sep 5, 2025	8:33 PM UTC	Mini Incident Report We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213. (All Times US/Pacific) Incident Start: 4 September 2025 00:08 Incident End: 4 September 2025 01:12 Duration: 1 hour, 4 minutes GWS- Affected Services and Features: Potentially all Google Workspace services may have been impacted for users depending on the point of ingress. Locations: Turkey, Greece, and Bulgaria among other regions Description: Google’s production backbone is a global network that enables connectivity for user-facing traffic via Points of Presence (POPs) or internet exchanges. A disruption of fiber paths in the production backbone within Bulgaria reduced the available network bandwidth for the POP location in Sofia, Bulgaria. Although capacity for POP locations is planned with multiple redundant fiber paths, the remaining capacity for the Sofia, Bulgaria sites to the rest of the backbone could not support the traffic load after the series of fiber disruptions. Google engineers mitigated the impact by rerouting serving traffic to adjacent locations, restoring connectivity by approximately Thursday, 4 September, 2025 01:12 US/Pacific. Customer Impact: Impacted users would have encountered network errors and been unable to connect to Google Workspace services.
Sep 4, 2025	9:33 AM UTC	The issue with Google Workspace services has been resolved for all affected users as of Thursday, 2025-09-04 02:18 PDT. We thank you for your patience while we worked on resolving the issue.
Sep 4, 2025	9:21 AM UTC	We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Google Workspace services may not load for impacted users. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details. We apologize to all who are affected by the disruption.

Date

Time

Description

Sep 5, 2025

8:33 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 4 September 2025 00:08

Incident End: 4 September 2025 01:12

Duration: 1 hour, 4 minutes

GWS- Affected Services and Features:

Potentially all Google Workspace services may have been impacted for users depending on the point of ingress.

Locations:

Turkey, Greece, and Bulgaria among other regions

Description:

Google’s production backbone is a global network that enables connectivity for user-facing traffic via Points of Presence (POPs) or internet exchanges.

A disruption of fiber paths in the production backbone within Bulgaria reduced the available network bandwidth for the POP location in Sofia, Bulgaria. Although capacity for POP locations is planned with multiple redundant fiber paths, the remaining capacity for the Sofia, Bulgaria sites to the rest of the backbone could not support the traffic load after the series of fiber disruptions.

Google engineers mitigated the impact by rerouting serving traffic to adjacent locations, restoring connectivity by approximately Thursday, 4 September, 2025 01:12 US/Pacific.

Customer Impact:

Impacted users would have encountered network errors and been unable to connect to Google Workspace services.

Sep 4, 2025

9:33 AM UTC

The issue with Google Workspace services has been resolved for all affected users as of Thursday, 2025-09-04 02:18 PDT.

We thank you for your patience while we worked on resolving the issue.

Sep 4, 2025

9:21 AM UTC

We are experiencing an issue with multiple Google Workspace services beginning on Thursday, 2025-09-04 00:43 PDT. Google Workspace services may not load for impacted users.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2025-09-04 04:00 PDT with current details.

We apologize to all who are affected by the disruption.

Times are listed in Coordinated Universal Time (UTC)

Google Workspace Status Dashboard

Mini Incident Report