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Incident affecting AppSheet

Incident began at 2025-10-25 06:05 and ended at 2025-10-25 08:00 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Oct 27, 2025 4:15 AM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 24 October, 2025 23:05

Incident End: 25 October, 2025 01:00

Duration: 1 hour 55 minutes

Affected Services and Features:

AppSheet

Regions/Zones:

Global

Description:

Starting on 24 October 23:05 US/Pacific, AppSheet experienced failures while loading apps or writing data for a duration of 1 hour and 55 minutes.

From preliminary analysis, the issue was caused due to a maintenance event on a database resulting in lock contention. Our engineering mitigated the impact by manually resolving the contention issue.

Customer Impact:

The impacted customers might have experienced failures while loading apps or writing data using AppSheet.

Oct 25, 2025 8:24 AM UTC

Summary

AppSheet customers might have experienced latency issues

Description

The issue with AppSheet has been resolved for all affected users as of Saturday, 2025-10-25 01:00 PDT.

The issue was triggered due to a maintenance event on a database resulting in lock contention and our engineering mitigated the impact by manually resolving the contention issue.

We thank you for your patience while we worked on resolving the issue.

Symptoms

The impacted customers might have experienced failures while loading apps or writing data using AppSheet.

Workaround

None

Oct 25, 2025 7:19 AM UTC

Summary

AppSheet customers may experience latency issues

Description

We are experiencing an issue with AppSheet beginning at Friday, 2025-10-24 23:05 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Saturday, 2025-10-25 01:30 PDT with current details.

We apologize to all who are affected by the disruption.

Symptoms

The impacted customers may experience failures while loading apps or writing data using AppSheet.

Workaround

None at this time.